Shipping Policy
Shipping
We ship across Canada. Free shipping on orders over $125 before taxes, almost everywhere in Canada. Some exclusions apply, see below.
Skip the shipping fees?
Choose "Warehouse pickup in Repentigny, QC (free)" at checkout. You'll get an email as soon as your order is ready, usually within 4 hours.
Processing times
In-stock orders usually ship within 1 business day, with a tracking number by email. Delivery then takes 24 to 72 hours, depending on your region.
Pizza ovens = free shipping
Shipping is free on our Gozney, Ooni and Cozze ovens, across Canada except the territories.³ The Gozney Dome and Dome XL ship free on a pallet by private carrier.
Alfa and Fontana ovens = pallet delivery
Alfa and Fontana ovens are delivered on a pallet by private carrier. Shipping fees may apply depending on your region. Contact us before you order for a quote and availability. The carrier will call you to set a delivery time; allow about 3 to 5 business days.
Accessories and ingredients
Shipping from $9.99 depending on your region, free on orders over $125 before taxes, almost everywhere in Canada.¹ Flour excluded.
Flour = weight-based shipping
Because of its weight, flour is excluded from free shipping. Shipping is calculated at checkout based on weight and your region.² Order an oven at the same time and flour shipping is on us.
Where do you ship?
Across Canada.³ Not sure about your area? Write to us, we always find a solution.
¹ Free shipping on accessories and ingredients doesn't apply in some remote regions (Abitibi, Côte-Nord, Gaspésie, Newfoundland, rural West). Fees are calculated automatically at checkout.
² Remote regions (Abitibi, Côte-Nord, Gaspésie, northern Ontario, Newfoundland, rural West) have higher flour rates that reflect actual transport costs.
³ Excluding Nunavut, Yukon, the Northwest Territories and a few very isolated postal codes.
A question?
Reachable by phone and email, with a reply within 24 business hours. A real person on the other end, every time.
Alex or Christiana, co-owners, gets back to you.
